Refund policy
Refund & Return Policy
Last Updated: 27 August 2026
Thank you for shopping with Best Snuggles. We hope you love your purchase, and we encourage all customers to carefully review product descriptions, sizing information, colours and other product details before placing an order.
By placing an order with Best Snuggles, you acknowledge and agree to the following Refund & Return Policy.
All Sales Are Final
Best Snuggles operates an all sales final policy, subject to any rights you are entitled to under applicable consumer law.
We do not offer voluntary refunds, returns or exchanges simply because you have changed your mind, ordered the wrong size or colour, no longer want the product, found a similar product elsewhere, or decide after purchasing that the item is no longer required.
Please therefore make sure that you are happy with your product selection, size, colour, quantity and delivery information before completing your purchase.
Where applicable law provides you with a statutory right to cancel an online order, your legal rights will continue to apply. Nothing within this policy is intended to remove or restrict any rights that cannot legally be excluded.
Change of Mind
We do not provide any additional or extended change-of-mind returns policy beyond your statutory rights.
Once any legally applicable cancellation period has expired, your purchase will be considered final and non-refundable unless the product is faulty, damaged, materially not as described, or another legal right applies.
This includes situations where:
* You have simply decided that you no longer want the item.
* You ordered an incorrect size or colour.
* The item does not suit your personal preference.
* You purchased the item by mistake.
* You found the product cheaper elsewhere.
* You no longer require the product.
* You expected the item to look different despite the product being consistent with the description and images provided.
* You provided incorrect delivery or order information.
We strongly recommend checking all product information carefully before placing your order.
UK Online Order Cancellation Rights
If you are a UK consumer purchasing eligible goods online, you may have a legal right to cancel your order within the statutory cancellation period.
Where this right applies, you must notify us that you wish to cancel within 14 days of receiving your goods.
To request cancellation, please email:
bestsnuggles@outlook.com
Please include:
* Your full name
* Your order number
* The email address used to place your order
* The product you wish to return
* Confirmation that you wish to exercise your cancellation right
After notifying us, eligible goods must be returned in accordance with the instructions provided to you.
Unless the goods are faulty, incorrect or otherwise legally required to be returned at our expense, the customer may be responsible for the cost of returning the item.
Products should be returned in their original condition and should only have been handled to the extent reasonably necessary to inspect them.
We reserve the right, where permitted by law, to make an appropriate deduction from a refund where the value of an item has been reduced as a result of unnecessary handling or use by the customer.
Items That Cannot Be Returned
Certain products may be exempt from change-of-mind cancellation rights where permitted by applicable law.
This may include, but is not necessarily limited to:
* Personalised or custom-made products.
* Products made specifically to a customer’s specifications.
* Sealed products that are unsuitable for return for genuine health or hygiene reasons where the seal has been broken after delivery.
* Products which have been altered or personalised following purchase.
* Other products which are legally exempt from cancellation rights.
Where an exemption applies, the sale will be considered final once the relevant conditions have been met, unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights.
Faulty, Damaged or Incorrect Items
Our all-sales-final policy does not affect your rights where an item is faulty, damaged, materially not as described, or where you have received an incorrect product.
If there is a problem with your order, please contact us as soon as reasonably possible at:
bestsnuggles@outlook.com
Please include:
* Your full name
* Your order number
* A description of the problem
* Clear photographs or videos showing the issue, where appropriate
* A photograph of the packaging where the product was damaged during delivery, where possible
Providing photographs allows us to investigate the issue more quickly.
Depending on the circumstances and your statutory rights, an appropriate resolution may include a replacement, repair, partial refund or full refund.
We reserve the right to reasonably inspect or request evidence of an alleged fault before determining the appropriate resolution.
Damage Caused After Delivery
Best Snuggles will not be responsible for damage caused by misuse, neglect, accidental damage, incorrect washing or cleaning, failure to follow care instructions, unauthorised alterations, ordinary wear and tear, or use of the product contrary to any instructions supplied.
Returns or refunds will not normally be provided where the product was supplied correctly and in satisfactory condition but was subsequently damaged by the customer.
This does not affect any statutory rights you may have.
Sizing
Customers are responsible for reviewing any available sizing information before ordering.
Selecting an incorrect size will normally be treated as a change of mind rather than a product fault, provided that the product supplied corresponds with the size ordered and the information provided on our website.
We therefore strongly recommend checking the relevant size information carefully before completing your purchase.
Any statutory cancellation rights that apply to your purchase remain unaffected.
Colours and Product Appearance
We make reasonable efforts to represent our products accurately.
However, colours may appear slightly different depending on lighting, photography, screen brightness, device settings and individual displays.
Minor variations that do not materially affect the product’s description, quality or intended use will not normally be considered a fault.
Returning an Approved Item
Do not return an item without contacting us first.
If your return is accepted or you are exercising an applicable statutory cancellation right, we will provide you with the relevant return instructions.
Items sent to an address without following our return instructions may experience delays in processing.
Where possible, we recommend using a tracked postal or courier service and keeping your proof of postage until your return has been completed.
Unless otherwise required by law, Best Snuggles cannot be responsible for an item that is lost while being returned using a service arranged by the customer.
Return Condition
Where a return is permitted, products should be returned with all components and accessories originally supplied.
If an item has been used or handled beyond what would reasonably be necessary to inspect it, any refund may be reduced where permitted by law to reflect any reduction in the value of the goods.
Please take reasonable care of any product while it is in your possession.
Return Shipping Costs
For an ordinary eligible cancellation or change-of-mind return made under a statutory cancellation right, the customer may be responsible for the direct cost of returning the product where permitted by law.
Where an item is confirmed to be faulty, incorrect or otherwise requires return at our expense under applicable consumer law, Best Snuggles will provide an appropriate solution regarding return costs.
Original premium delivery charges, such as an additional amount paid specifically for express or upgraded delivery, may not necessarily be refundable beyond the amount required by applicable law.
Refund Processing
Where a refund has been approved, it will normally be issued to the original payment method used when placing the order.
Processing times can vary depending on your bank, card issuer or payment provider.
Once a refund has been processed by Best Snuggles, we cannot control how quickly the funds are displayed in your account by your payment provider.
Where applicable, we may wait until returned goods have been received or appropriate evidence of their return has been provided before processing a refund, where permitted by law.
Exchanges
Best Snuggles does not currently offer a general exchange service for change-of-mind purchases.
If you would prefer another size, colour or product, you may need to place a new order separately.
This does not affect any statutory cancellation or consumer rights that apply to your original purchase.
Refused and Unclaimed Deliveries
Refusing a delivery or failing to collect a parcel does not automatically constitute an accepted cancellation or guarantee a refund.
Customers wishing to cancel an eligible order should contact us at bestsnuggles@outlook.com.
Any refund or redelivery relating to unclaimed or returned-to-sender parcels will be handled in accordance with applicable consumer law and the circumstances of the order.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as quickly as possible at bestsnuggles@outlook.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Where a parcel cannot be delivered because incorrect information was supplied by the customer, additional delivery charges may apply where legally permitted.
Order Cancellations Before Dispatch
If you contact us immediately after ordering, we may be able to stop an order before it is dispatched.
However, we cannot guarantee that an order can be stopped once processing has begun.
Where you have a statutory right to cancel, your legal cancellation rights remain unaffected.
Promotional and Sale Items
Unless otherwise required by law, purchasing an item during a promotion, discount or sale does not give the customer any additional return rights.
Our standard policy applies to promotional and discounted purchases.
Importantly, discounted products remain covered by the same statutory rights relating to faulty or incorrectly described goods.
Gifts
Where an item was purchased as a gift, any refund will ordinarily be returned to the original payment method used to purchase the product.
We may require proof of purchase before processing a claim.
Fraudulent or Abusive Claims
Best Snuggles reserves the right to investigate return or refund requests where there is reasonable evidence of fraudulent activity, abuse of the returns process or deliberate damage to products.
This does not affect legitimate customer claims or statutory consumer rights.
International Customers
If you purchase from Best Snuggles from outside the United Kingdom, additional consumer protection laws may apply depending on your country or territory.
Nothing within this policy is intended to remove rights that cannot legally be excluded under the laws applicable to your purchase.
Your Statutory Rights
Nothing contained within this Refund & Return Policy is intended to exclude, restrict or replace any statutory rights available to you under applicable consumer protection legislation.
Where there is a conflict between this policy and a mandatory legal consumer right, the applicable legal requirement will take precedence.
Contact Us
If you have a question regarding a return, refund, cancellation or problem with your order, please contact:
Best Snuggles
📧 bestsnuggles@outlook.com
Please include your order number and the email address used when placing your order so that we can assist you as quickly as possible.
In Summary
All sales are considered final once any applicable statutory cancellation period has ended.
Best Snuggles does not offer additional refunds, returns or exchanges simply because a customer changes their mind.
However, this policy does not affect your legal rights regarding eligible online cancellations, faulty goods, damaged goods, incorrect items or products that are materially not as described.