Shipping policy
Shipping Policy
Last Updated: 27 August 2026
Thank you for shopping with Best Snuggles. We aim to make your ordering experience as simple and reliable as possible.
Please read our Shipping Policy carefully before placing your order.
Delivery Time
Our estimated standard delivery timeframe is:
5–8 working days
Working days are Monday to Friday, excluding UK bank holidays and public holidays.
The estimated delivery timeframe begins once your order has been successfully confirmed and processed.
Please note that delivery times are estimates rather than guaranteed delivery dates. Although the majority of orders should arrive within the stated timeframe, occasional delays may occur due to circumstances outside of our control.
Order Processing
Once your order has been placed, you will receive an order confirmation using the email address provided during checkout.
Orders will then be prepared for shipment.
During particularly busy periods, promotions, holidays or periods of unusually high demand, processing and delivery may take slightly longer than usual.
If there is a significant issue affecting your order, we will endeavour to contact you using the information provided when your order was placed.
Estimated Delivery
Please allow 5–8 working days for your order to arrive.
Weekends and bank holidays are not counted as working days.
For example, an order placed towards the end of the week may not begin progressing through the delivery network until the following working days.
Delivery times may also vary depending on your location and the courier handling your parcel.
Tracking Your Order
Where tracking information is available, this will be provided to you once your order has been dispatched.
Tracking information may take some time to update after dispatch, so please do not be concerned if tracking does not show movement immediately.
In some cases, it can take approximately 24–48 hours for the courier’s tracking system to display updated information.
Delivery Delays
Although we aim for orders to arrive within 5–8 working days, delays can occasionally occur.
Possible causes of delays include:
* Severe weather
* Courier delays
* Bank holidays
* High seasonal demand
* Incorrect or incomplete delivery information
* Transportation disruptions
* Unexpected fulfilment delays
* Circumstances outside of Best Snuggles’ reasonable control
If your estimated delivery period has passed and you have not received your order, please contact us at:
bestsnuggles@outlook.com
Please include your full name and order number so we can investigate the delivery for you.
Incorrect Delivery Addresses
Customers are responsible for ensuring that all delivery information entered during checkout is accurate.
Please carefully check your:
* Full name
* House number or building name
* Street name
* Town or city
* Postcode
* Country
* Contact details
If you notice that you have entered an incorrect delivery address, please contact us at bestsnuggles@outlook.com as soon as possible.
We will do our best to amend the address if the order has not yet been processed or dispatched.
However, once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Best Snuggles cannot be held responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.
Failed Delivery Attempts
Depending on the courier, a delivery may be:
* Reattempted
* Left in an agreed safe place
* Delivered to a neighbour
* Taken to a local collection point
* Returned to the sender
Please follow any instructions provided by the courier if a delivery attempt is unsuccessful.
Customers are responsible for collecting parcels from collection points within the timeframe specified by the courier.
Returned to Sender Parcels
If your order is returned to us because:
* The delivery address was incorrect
* The parcel was refused
* Delivery was repeatedly unsuccessful
* The parcel was not collected from a collection point
please contact us at bestsnuggles@outlook.com.
We will review the circumstances and advise you of the available options.
Additional delivery charges may apply if the parcel needs to be sent again because incorrect information was supplied by the customer or the parcel was not collected.
This does not affect your statutory consumer rights.
Lost Parcels
If your tracking information states that your parcel has not moved for an extended period or you believe your order may have been lost, please contact us.
Email:
bestsnuggles@outlook.com
Please provide your order number and any relevant tracking information.
We may need to contact the courier or delivery provider to investigate the parcel before determining the appropriate resolution.
Courier investigations may take several working days to complete.
Parcel Showing as Delivered
If your tracking information states that your parcel has been delivered but you cannot locate it, please first check:
* Around your property
* Any designated safe places
* With other members of your household
* With neighbours
* Reception or concierge areas where applicable
* Any delivery photographs or information supplied by the courier
If you are still unable to locate the parcel, contact us at bestsnuggles@outlook.com as soon as reasonably possible.
We will assist with investigating the delivery where appropriate.
Damaged Parcels
If your order arrives damaged, please take clear photographs of:
* The product
* The outer packaging
* Any damaged areas
* The shipping label where possible
Then contact us at:
bestsnuggles@outlook.com
Please include your order number and a brief description of the issue.
Claims relating to damaged or faulty products will be handled in accordance with our Refund & Return Policy and your applicable statutory rights.
Multiple Item Orders
If you order more than one item, products may occasionally be delivered separately.
You may therefore receive more than one parcel or tracking number for the same order.
If part of your order arrives before the remaining items, please allow the full estimated delivery timeframe before contacting us unless your tracking information indicates that there is an issue.
Busy Periods
Delivery may take slightly longer during periods such as:
* Christmas
* Black Friday
* Bank holiday weekends
* Major promotional events
* Unexpected periods of high order volume
We recommend placing orders as early as possible if you require an item for a specific date.
Delivery Dates
Our 5–8 working day delivery timeframe is an estimate.
Unless a specific guaranteed delivery service has been expressly offered and purchased, we cannot guarantee delivery on a particular date.
We therefore recommend allowing additional time if you are ordering for:
* A birthday
* Baby shower
* Holiday
* Gift
* Special occasion
Best Snuggles is not responsible for an order failing to arrive before a particular event where no guaranteed delivery date was agreed.
Changes or Cancellations
If you need to request a change to your order, please contact us as quickly as possible at:
bestsnuggles@outlook.com
We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Any cancellation rights available to you under applicable consumer law remain unaffected.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
By completing your order, you agree to the delivery charges shown at checkout.
Where promotional free delivery is available, any conditions relating to that promotion will be displayed at the time of purchase.
International Shipping
Where international shipping is offered, delivery times may differ from our standard UK 5–8 working day timeframe.
International deliveries can also be affected by customs processing and local courier services.
Any applicable international delivery estimate will be provided during checkout where possible.
Customers may also be responsible for customs duties, import taxes or other charges imposed by their local authorities, unless otherwise stated.
Contact Us
If you have any questions regarding your delivery or require assistance with an existing order, please contact:
Best Snuggles
📧 bestsnuggles@outlook.com
When contacting us regarding an existing order, please provide:
Your full name, order number and the email address used to place the order.
This will allow us to locate your order and assist you more quickly.
Shipping Summary
Estimated UK Delivery: 5–8 working days
Working Days: Monday–Friday, excluding UK bank holidays
Tracking: Provided where available
Customer Support: bestsnuggles@outlook.com
Please ensure all delivery information is correct before placing your order, and allow the full 5–8 working day delivery period before contacting us regarding a delayed order.